Shipping policy

SHIPPING POLICY

At Joyfold Naturopathic Clinic, we are committed to processing and delivering your order safely and promptly.

Order Processing

* Orders are processed within 1-2 business days after payment is confirmed.
* Orders placed on weekends or public holidays will be processed on the next business day.
* You will receive an order confirmation after your payment has been successfully received.

Delivery Time

* Within Ibadan: 1-2 business days
* Other locations in Nigeria: 2-5 business days
* Remote locations: Delivery may take up to 5-7 business days.

Delivery times may vary depending on the courier service, location, weather, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping fees are calculated based on the delivery location, package size, and courier charges. The applicable shipping fee will be displayed or communicated before your order is dispatched.

Order Tracking

Where tracking is available, customers will receive their tracking details once the order has been handed over to the courier.

For questions about your delivery, please contact Joyfold Naturopathic Clinic.

FAQ:

When will my order be processed?

Orders are processed within 1–2 business days after payment is confirmed.

How long will delivery take?

Delivery within Ibadan usually takes 1–2 business days, while deliveries to other parts of Nigeria generally take 2–5 business days. Remote locations may require additional time.

When does delivery time start?

The delivery timeframe begins after your payment has been confirmed and your order has been processed.

Can I return a product?

Yes, eligible items may be returned if you received the wrong, damaged, or defective product. Please contact us within 48 hours of delivery. Opened or used health, herbal, supplement, and food products generally cannot be returned for safety and hygiene reasons.