Refund policy

RETURN & REFUND POLICY

At Joyfold Naturopathic Clinic, we want you to be satisfied with your purchase. Because many of our products are health, wellness, food, herbal, or supplement products, we take hygiene and product safety seriously.

Eligible Returns
A return may be accepted when:

* You received the wrong product.
* The product arrived damaged or defective.
* The product received is materially different from what you ordered.

Please contact us within 48 hours of receiving your order and provide your order number and clear photographs of the product and packaging.

Non-Returnable Items
For safety and hygiene reasons, we generally cannot accept returns of:

* Opened or used supplements, herbal products, or wellness products.
* Opened food products.
* Products that have been tampered with or whose seal has been broken.
* Products returned without their original packaging.

Refunds or Replacements
Once the returned item has been inspected and the issue confirmed, we may provide a replacement or refund, depending on the circumstances and product availability.

Refunds will be made using an appropriate payment method and may take a few business days to reflect, depending on the payment provider or bank.

Important
Customers are responsible for providing the correct delivery address and contact details. Joyfold Naturopathic Clinic is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

For return or refund enquiries, please contact us with your order number and details of the issue.